Online Safety Centre

1. Our Commitment to Safety

Umingle is strictly for adults aged 18 and older. We use automated pre-connection age assurance, real-time AI moderation, account authentication, and user reporting tools to prevent misuse and keep the Service safe. All users must comply with our Community Rules, Terms of Service, and Privacy Policy.

Prohibited Material: Child sexual exploitation and abuse material (CSAM/CSAE), non-consensual intimate imagery, terrorist and extreme violent content, self-harm promotion, hate speech, and harassment are strictly prohibited and result in an immediate ban.

Age Assurance: Users suspected of being under 18 are automatically blocked and required to complete third-party biometric and government ID age verification before they can access the Service.

2. Safety Tools & Reporting

Skip or Stop Instantly: You can leave any chat immediately at any time by pressing the Skip (Esc) or Stop button.

In-Chat Reporting: Click the Report (flag icon) on the video feed or chat window during or immediately after a chat to report nudity, suspected underage users, harassment, or other rule violations.

How We Handle Reports: Reports capture session data for review by our automated safety systems and moderation team. Offending users are banned across their account, device, and IP address.

Contact Us: To report unlawful content, an urgent safety concern, or a complaint about how a report was handled, email us at: [email protected].

3. Users in Australia - eSafety Commissioner

The eSafety Commissioner (eSafety) is Australia's independent national regulator for online safety under the Online Safety Act 2021 (Cth).

Role of the Commissioner: eSafety administers statutory complaints schemes and investigates reports about illegal and restricted online content (Class 1A and Class 1B material), serious cyberbullying of children, adult cyber abuse, and image-based abuse (sharing, or threatening to share, intimate images without consent).

How to Report to eSafety: Australian users can make a report or complaint directly to the eSafety Commissioner at https://www.esafety.gov.au/report, or learn more at https://www.esafety.gov.au.

4. Support Services

If you or someone you know is in immediate danger, please call your local emergency services (000 in Australia, 999 in the UK, or 911 in the US).

Australia 24/7 Support: Contact Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800 for free, confidential support.